Your Privacy & Data Security
SocietyWaley is committed to protecting the privacy and security of residents, visitors, and community members. Learn how we safeguard your information in our society management platform.
Data Protection
We implement industry-leading security measures to protect your information
Transparency
Clear information about what data we collect and how it's used
Access Control
Only authorized personnel can access your data with proper permissions
User Rights
Full control over your data with easy access, correction, and deletion options
1. Introduction
SocietyWaley ("we", "us", "our") is a comprehensive society management platform that prioritizes the privacy and security of residents, visitors, and community members. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our residential community management services, including visitor management, access control, billing, maintenance requests, and community communications.
Given the sensitive nature of residential data, including visitor logs, access records, and personal information, we implement industry-leading security measures to ensure your information remains protected while enabling efficient community management.
2. Information We Collect
Resident Information:
- • Personal details (name, contact information, unit number)
- • Residential address and occupancy details
- • Emergency contact information
- • Vehicle registration details for parking management
- • Family member information for access control
- • Utility consumption data for billing purposes
Visitor & Access Logs:
- • Visitor names, contact details, and identification numbers
- • Entry and exit timestamps for security purposes
- • Purpose of visit and host information
- • Vehicle details of visitors
- • Security camera footage (where applicable)
- • Gate access logs and biometric data (if used)
Community Services Data:
- • Maintenance requests and service history
- • Community facility bookings and usage
- • Payment and billing information
- • Communication preferences and notifications
- • Complaint and feedback records
3. How We Use Your Information
- Security & Safety: Maintaining secure access to residential premises and monitoring visitor activities for community safety
- Community Management: Resident communication, maintenance scheduling, billing, and facility booking management
- Emergency Response: Quick identification and evacuation procedures during emergencies
- Service Enhancement: Analyzing usage patterns to improve community services and platform functionality
4. Data Security
We implement robust security measures to protect your data:
Encryption
256-bit AES encryption for data at rest and in transit
Infrastructure
Secure AWS servers with regular security audits
Access Control
Role-based permissions and multi-factor authentication
Compliance
ISO 27001 and GDPR compliant practices
5. Your Privacy Rights
Data Access Rights:
- • Request a copy of your personal data
- • Access your data processing activities
- • Download your data in portable format
Data Control Rights:
- • Correct inaccurate or incomplete data
- • Delete your account and associated data
- • Restrict or object to certain processing
6. Data Retention & International Transfers
Retention Policy:
We retain personal data for up to 3 years after account closure or as required by law. Visitor data is retained based on your society's policy (typically 30-90 days) and can be automatically deleted as per your preferences.
International Transfers:
Your data is primarily processed within India. Any international transfers are protected by appropriate safeguards including Standard Contractual Clauses approved by relevant authorities.
7. Cookies & Tracking Technologies
We use cookies and similar technologies for:
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email and update the "Last Updated" date below. Your continued use of our services after changes constitutes acceptance of the updated policy.
Questions About Your Privacy?
Our Data Protection Officer is here to help with any privacy-related questions or concerns you may have.
Last Updated: January 15, 2025 | Effective Date: January 15, 2025